Department of Information Resources
Contract #: DIR-TSO-2247
Software as a Service and ongoing Maintenance and Support
| Products | MSRP | Customer Discount % off MSRP |
| Vendor Management System and Supporting Modules | ||
| Volumes < $10M | $300,000 | 33% |
| Volumes < $20M | $600,000 | 33% |
| Volumes < $30M | $900,000 | 33% |
| Volumes < $40M | $1,200,000 | 33% |
| Volumes < $50M | $1,500,000 | 33% |
| Volumes < $60M | $1,800,000 | 33% |
| Volumes < $70M | $2,100,000 | 33% |
| Volumes < $80M | $2,400,000 | 33% |
| Volumes < $90M | $2,700,000 | 33% |
| Volumes < $100M | $3,000,000 | 33% |
| Services* | ||
| Project Management | $125 | 32% |
| Product Support | $55 | 36% |
| Installation | $180 | 27% |
| Training | $125 | 32% |
| Data Migration | $150 | 27% |
| Reporting | $125 | 32% |
| De-installation | $100 | 30% |
| Monitoring Support | $75 | 33% |
| Maintenance and Support | $125 | 32% |
| Managed Services | $100 | 40% |
| Hosting Services for SaaS | ** | 20% |
* Above listed pricing for support services is for a per-hour basis. Hourly requirements vary based on project scope, number of users supported, required service level, etc.
** Pricing for hosting services is dependent upon a range of factors and must be assessed on a per-case basis. Please contact us for more information.
Order fulfillment:
Michael Mitchell
(512) 965-7331
To obtain quotes and place purchase orders:
To request a pricing quote or place a purchase order, please contact Michael Mitchell at (512) 965-7331.
Information and Communication Technology (ICT) Cooperative Contracts program:
http://www2.dir.state.tx.us/ict/overview/Pages/overview.aspx
Warranty Policy:
In the event of an issue with the VMS system, we offer the following remedies to rectify any problems:
- Problem Reporting Channel. Customers are provided with a telephone number and email ticketing system address to report problems.
- Maintenance Updates. Patching will be performed by the vendor when applicable.
- Help Desk Support. Depending on the customer's service level, help desk support provides assistance to help users with installation, configuration, data migration, training, and ongoing support.
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